About Us
Our Team
Rob and Michelle have been operating Olympic Fire Services for over 10 years and have a team of fire protection experts backing their knowledge and expertise in fire protection products and services. Olympic Fire Services has a diverse customer base, supplying to clients ranging from large restaurant chains to nursing homes and resorts. We travel as far North as the Sunshine Coast and as far South as the Gold Coast.
Rob and Michelle operate the business with upmost business standards of honesty and integrity and encourage these values in all Olympic Fire employees.
Pictures and contact numbers for employees
Our Values
Mission Statement:
Olympic Fire Services is a professional fire protection company, a small business with friendly, reliable staff and a rewarding place for our employees to work. We make sure that our customers have what they need to make their businesses compliant when it comes to portable fire fighting equipment. A company dedicated to assisting other companies to protect their assets from fire, setting your business up so that everyone can work in a safe environment. We promise maximum efficiency, reliability and outstanding personalised service, giving our customers the assurance that we will be there when they need us.
Core Values:
More than just a set of words, our values embody the spirit of Olympic Fire Services. They reflect the energy of a company that wants to make a positive mark on the fire industry. And they articulate a code of behaviour that guides us through that challenge with integrity.
The words reflected here represent our values. They are a set of guidelines adhered to by the staff of our company which direct us on the path by which we want to work.
Honesty and Ethics
We uphold the highest ethical standards and treat our customers and each other fairly and honestly. We take our commitments seriously and do what we say we are going to do. Without this, nothing else matters, because people want to do business with those they trust.
Reliability
If we say that we will be there we will definitely be there.
Integrity
Our staff will demonstrate a sincere interest in, and respect, for clients' business affairs and a desire to help them.
Communication
As the experts in the field of portable fire fighting equipment we will communicate the unknown and misunderstood to our customers. We communicate openly and frequently and seek to help resolve issues quickly.
Professionalism
We strive to continually set the standard for excellence in everything we do. We take all matters relating to our customers seriously, and act with a sense of urgency to be responsive to them. We shall project a professional image through professional personal presentation and conduct.
Accountability
We look for new opportunities and welcome challenges because they bring out the best in our abilities and provide meaningful professional growth.
Our certifications
Our Company is a certified practitioner with the Building Services Authority (BSA License no: 1008288) (with licensed technicians), for quality assurance please feel free to check out our certification with the BSA.
Olympic fire is also a member of the Fire Protection Association Australia. (LOGO + WEBSITE LINK)
Our System
Electronic Accountability
At Olympic Fire, we have invested in a specialised electronic administration system, Firemate, to ensure our highest standard of customer and ensure that you are working with a company that is efficient, proactive, on time and professional.
With our new electronic accountability software, we have the ability to completely control our administration whilst out on site, this means that we can identify risk, note down any asset damage and report job completion whilst out on site.
FireMate lets us take control of compliance issues provide unrivaled customers service levels by using the latest in computer technology to automate our workflow from order to invoice. FireMate has totally streamlined our operation.
The new FireMate system allows us to log all aspects of each job as they happen, we can even take photos and upload them to the web-based programme. We can list all of your fire equipment assets and schedule routine maintenance appointments on the spot with you. Our system even self generates our reports and invoices.
FireMate means we have improved our business performance by:
- Automating compliance
- Generating and receiving regular accurate reports
- Improving our customer service level
- Streamlining our administration
- Managing our clients efficiently
Using FireMate allows us to quite simply take control, providing you with the best solution, and for no more money, our fees have not changed – but our service levels have, they’ve improved.
We can now automate our contact with you and your building maintenance manager, so not only do we not have to consult a calendar or diary every time we need to schedule work, but nor do you as our system will send out timely reminders that maintenance is due.
Using FireMate means our quotes are generated quickly, and that all of our administration is centralised. It’s our assurance to you that we are totally customer focused, so much so we have heavily invested in bridging the gap between service provider and client.
Because we use FireMate and our Bullseye ITS training system you’ll find dealing with Olympic Fire a breeze, our customer service is now even better than before, and our “no mess” training system allows us to train anywhere.
Contact us at Olympic Fire to book your fire instruction or ask us to swing by and we’ll visit your site so we can prepare you a quote.
